End User License Agreement for QBO

Queen City Scooters LLC

End User License Agreement (EULA)

Custom Backend Integration and Automation Platform

1. INTRODUCTION AND OVERVIEW

Thank you for choosing Queen City Scooters LLC ("Queen City Scooters," "Company," "we," "us," or "our") for your business automation needs. We provide a custom backend integration platform (the "Platform") that encompasses automated business process management, data integration services, and workflow optimization tools (collectively, the "Services").

When you use the Platform, you enter into a binding legal agreement with Queen City Scooters LLC. This End User License Agreement ("Agreement" or "EULA") governs your access to and use of our Platform and Services.

IMPORTANT: Please read this Agreement carefully before using our Platform. By accessing, installing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement.

2. DEFINITIONS

For purposes of this Agreement:

  • "Authorized User" means any individual authorized by Customer to access and use the Platform under Customer's account
  • "Customer Data" means all data, information, files, and content that Customer or Authorized Users submit, upload, or otherwise make available through the Platform
  • "Integration Data" means data obtained from third-party systems (including but not limited to QuickBooks, accounting software, CRM systems, and other business applications) that Customer authorizes the Platform to access
  • "Automation Tasks" means the automated processes, workflows, and operations that the Platform performs on behalf of Customer
  • "Documentation" means user guides, technical manuals, and other materials provided by Queen City Scooters relating to the Platform

3. AGREEMENT ACCEPTANCE AND ELIGIBILITY

3.1 Agreement to Terms

To access and use the Platform, you acknowledge and agree to:

  • This End User License Agreement in its entirety
  • Queen City Scooters' Privacy Policy (incorporated by reference)
  • All additional terms and conditions that may apply to specific features or integrations
  • All applicable laws and regulations governing your use of the Platform

3.2 Eligibility Requirements

You represent and warrant that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into this Agreement
  • You are authorized to act on behalf of your organization (if applicable)
  • Your use of the Platform complies with all applicable local, state, federal, and international laws
  • You are not located in or operating from a jurisdiction where the Platform is prohibited

3.3 Business Entity Authorization

If you are accepting this Agreement on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to this Agreement, and references to "you" shall refer to that entity.

4. PLATFORM DESCRIPTION AND SERVICES

4.1 Core Services

The Platform provides the following core functionalities:

  • Data Integration: Automated connection and synchronization with third-party business systems
  • Process Automation: Customized workflow automation based on predefined rules and triggers
  • Business Intelligence: Data analysis and reporting capabilities
  • Task Scheduling: Automated execution of business processes at specified intervals
  • API Management: Secure interfaces for system-to-system communication

4.2 Custom Backend Integration

Our Platform specializes in:

  • Integration with accounting systems (including QuickBooks Online and Desktop)
  • CRM system data synchronization
  • Inventory management automation
  • Financial reporting and analytics
  • Custom workflow development and execution
  • Third-party API orchestration

4.3 Service Availability

We strive to maintain 99.5% uptime for the Platform, measured on a monthly basis. Scheduled maintenance windows and force majeure events are excluded from availability calculations.

5. DATA RIGHTS AND PRIVACY

5.1 Customer Data Ownership

You retain all ownership rights to Customer Data. Queen City Scooters does not claim ownership of any Customer Data uploaded to or processed by the Platform.

5.2 Data Processing Rights

By using the Platform, you grant Queen City Scooters the following limited rights regarding Customer Data:

  • Processing Rights: To process, store, and manipulate Customer Data as necessary to provide the Services
  • Integration Rights: To access and retrieve data from authorized third-party systems
  • Automation Rights: To execute automated tasks using Customer Data according to your configurations
  • Backup Rights: To create and maintain backup copies of Customer Data for service continuity

5.3 Third-Party Integration Authorization

You hereby authorize Queen City Scooters to:

  • Access your accounts with third-party service providers (including QuickBooks, CRM systems, etc.)
  • Retrieve data from these systems as necessary for automation tasks
  • Act as your authorized agent in interactions with these third-party systems
  • Store and process integration data in accordance with this Agreement

5.4 Data Security and Protection

Queen City Scooters implements industry-standard security measures including:

  • Encryption of data in transit and at rest
  • Multi-factor authentication options
  • Regular security audits and assessments
  • Access controls and user permission management
  • Secure data backup and recovery procedures

5.5 Data Retention and Deletion

  • Customer Data will be retained for the duration of your subscription plus 30 days
  • Upon termination, Customer Data will be deleted within 90 days unless legally required to retain
  • You may request data deletion at any time during the subscription period
  • Integration Data is processed in real-time and not permanently stored unless specifically configured

6. USER RESPONSIBILITIES AND OBLIGATIONS

6.1 Accurate Information

You are responsible for:

  • Providing accurate and complete information when setting up integrations
  • Maintaining current authentication credentials for third-party systems
  • Ensuring data provided to the Platform is lawful and does not infringe third-party rights
  • Notifying us immediately of any security breaches or unauthorized access

6.2 Compliance Requirements

You agree to:

  • Use the Platform only for lawful business purposes
  • Comply with all applicable laws, regulations, and industry standards
  • Ensure proper authorization before integrating third-party systems
  • Maintain appropriate data protection measures for sensitive information
  • Obtain necessary consents for data processing where required by law

6.3 System Integration Responsibilities

When integrating third-party systems, you are responsible for:

  • Verifying compatibility and system requirements
  • Obtaining proper licenses and permissions for integrated systems
  • Monitoring integration performance and data accuracy
  • Reporting integration issues or discrepancies promptly
  • Maintaining backup procedures independent of our Platform

6.4 Automation Configuration

You acknowledge that:

  • Automation tasks will execute based on your configurations
  • You are responsible for testing and validating automation logic before deployment
  • Financial or business-critical automations should be monitored regularly
  • Queen City Scooters is not responsible for business decisions made by automated processes

7. PROHIBITED USES AND RESTRICTIONS

7.1 Prohibited Activities

You may not use the Platform to:

  • Violate any applicable laws, regulations, or third-party rights
  • Upload, process, or transmit any unlawful, harmful, or malicious content
  • Attempt to gain unauthorized access to our systems or other users' data
  • Reverse engineer, decompile, or disassemble any part of the Platform
  • Use the Platform to compete with Queen City Scooters' business
  • Resell, redistribute, or provide access to the Platform to third parties without authorization

7.2 Content Restrictions

Customer Data must not include:

  • Information that violates privacy laws or third-party rights
  • Malware, viruses, or other harmful code
  • Content that is defamatory, obscene, or harassing
  • Unauthorized copyrighted material
  • Personal information of minors without proper consent

7.3 System Usage Limitations

  • You may not exceed reasonable usage limits as defined in your service agreement
  • Bulk data operations must be performed during off-peak hours when possible
  • System stress testing requires prior written approval
  • API rate limits apply to all programmatic access

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Queen City Scooters' Rights

Queen City Scooters retains all rights, title, and interest in:

  • The Platform software, including all updates and modifications
  • Proprietary algorithms, methodologies, and technical processes
  • Documentation, training materials, and support resources
  • Trade secrets, trademarks, and other intellectual property

8.2 Customer Rights

You retain all rights to:

  • Customer Data uploaded to or processed by the Platform
  • Business processes and workflows implemented through the Platform
  • Custom configurations and automation logic you create
  • Reports and analysis generated from your data

8.3 Derived Data Rights

Queen City Scooters may collect and use aggregated, de-identified data derived from Platform usage for:

  • Service improvement and optimization
  • Development of new features and capabilities
  • Industry research and benchmarking (in anonymized form)
  • Technical performance monitoring

9. SERVICE LEVEL COMMITMENTS

9.1 Platform Availability

  • Target uptime: 99.5% monthly availability
  • Planned maintenance windows with 48-hour advance notice
  • Emergency maintenance as needed for security or stability
  • Service credits may be available for extended outages per service agreement

9.2 Data Processing Performance

  • Real-time integrations will process within 30 seconds under normal conditions
  • Batch processing jobs will complete within agreed timeframes
  • API response times will not exceed 10 seconds for standard operations
  • Performance metrics are measured excluding third-party system delays

9.3 Support Response Times

  • Critical issues: Response within 2 hours during business hours
  • Standard issues: Response within 24 hours during business days
  • General inquiries: Response within 48 hours during business days
  • Business hours: Monday-Friday, 8:00 AM - 6:00 PM EST

10. DISCLAIMERS AND LIMITATION OF LIABILITY

10.1 Service Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." QUEEN CITY SCOOTERS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
  • UNINTERRUPTED OR ERROR-FREE OPERATION
  • ACCURACY OF AUTOMATED PROCESSES OR INTEGRATIONS
  • COMPATIBILITY WITH ALL THIRD-PARTY SYSTEMS
  • COMPLETE DATA SECURITY OR PRIVACY PROTECTION

10.2 Third-Party System Disclaimers

Queen City Scooters is not responsible for:

  • Availability, performance, or changes to third-party systems
  • Data accuracy or integrity from external sources
  • Third-party system outages or connectivity issues
  • Changes to third-party APIs or integration methods
  • Third-party system security breaches or data loss

10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUEEN CITY SCOOTERS' TOTAL LIABILITY ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE FEES PAID BY CUSTOMER IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

IN NO EVENT SHALL QUEEN CITY SCOOTERS BE LIABLE FOR:

  • INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
  • BUSINESS INTERRUPTION OR SYSTEM DOWNTIME
  • DAMAGES RESULTING FROM THIRD-PARTY SYSTEM ISSUES
  • COSTS OF SUBSTITUTE SERVICES OR TECHNOLOGY

11. INDEMNIFICATION

11.1 Customer Indemnification

Customer agrees to indemnify, defend, and hold harmless Queen City Scooters from and against any claims, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Customer's breach of this Agreement
  • Unauthorized use of third-party systems or data
  • Violation of applicable laws or regulations
  • Infringement of third-party intellectual property rights
  • Negligent or wrongful acts by Customer or Authorized Users

11.2 Queen City Scooters Indemnification

Subject to Customer's compliance with this Agreement, Queen City Scooters will defend Customer against third-party claims that the Platform infringes valid U.S. patents, copyrights, or trademarks, and will pay resulting damages finally awarded or agreed to in settlement.

12. TERM AND TERMINATION

12.1 Agreement Term

This Agreement begins when you first accept these terms and continues until terminated in accordance with this section.

12.2 Termination Rights

Either party may terminate this Agreement:

  • Upon material breach by the other party, with 30 days' notice to cure
  • For convenience, with 30 days' written notice
  • Immediately upon insolvency or bankruptcy of the other party
  • Immediately if continuation would violate applicable law

12.3 Effect of Termination

Upon termination:

  • All access to the Platform will cease immediately
  • Customer Data will be made available for download for 30 days
  • All payment obligations through the termination date remain due
  • Automated tasks and integrations will be discontinued
  • Each party will return or destroy confidential information of the other

12.4 Survival

The following sections survive termination: Data Rights and Privacy, Intellectual Property Rights, Disclaimers and Limitation of Liability, Indemnification, and Dispute Resolution.

13. PAYMENT TERMS AND BILLING

13.1 Fees and Payment

  • Service fees are as specified in the applicable service agreement or statement of work
  • Payment is due within 30 days of invoice date unless otherwise specified
  • All fees are non-refundable except as expressly stated
  • Late payments may incur interest charges at 1.5% per month

13.2 Fee Changes

Queen City Scooters may modify fees with 60 days' written notice. Continued use of the Platform after the effective date constitutes acceptance of new fees.

13.3 Taxes

Customer is responsible for all applicable taxes, duties, and government assessments related to the use of the Platform.

14. CONFIDENTIALITY

14.1 Confidential Information

Each party acknowledges that it may have access to confidential and proprietary information of the other party, including technical data, business processes, and customer information.

14.2 Confidentiality Obligations

Each party agrees to:

  • Maintain confidential information in strict confidence
  • Use confidential information only for purposes of this Agreement
  • Not disclose confidential information to third parties without written consent
  • Protect confidential information with the same care used for its own confidential information

15. DISPUTE RESOLUTION

15.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of North Carolina, without regard to conflict of law principles.

15.2 Jurisdiction

Any legal action or proceeding relating to this Agreement shall be brought exclusively in the state or federal courts located in Mecklenburg County, North Carolina.

15.3 Informal Resolution

Before initiating formal legal proceedings, parties agree to attempt good-faith informal resolution of disputes through direct negotiation for at least 30 days.

16. GENERAL PROVISIONS

16.1 Entire Agreement

This Agreement, together with any referenced policies and service agreements, constitutes the entire agreement between the parties and supersedes all prior or contemporaneous agreements relating to the subject matter.

16.2 Modifications

Queen City Scooters may modify this Agreement by providing 30 days' notice. Continued use of the Platform constitutes acceptance of modifications.

16.3 Severability

If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.4 Assignment

Customer may not assign this Agreement without Queen City Scooters' written consent. Queen City Scooters may assign this Agreement to affiliates or in connection with a merger, acquisition, or sale of assets.

16.5 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, government actions, or third-party system failures.

16.6 Notices

All notices under this Agreement must be in writing and delivered to the addresses specified in the service agreement or via email to the designated contacts.

17. CONTACT INFORMATION

For questions about this Agreement or the Platform, please contact:

Queen City Scooters LLC
Email: [store@queencityscooters.com]

By using the Platform, you acknowledge that you have read, understood, and agree to be bound by this End User License Agreement.